United?? More like Divided

26 11 2012

Hey y’all Sailor Spousers!

I’m feeling all refreshed and recharged seeing as my husband and I just got back from visiting his family in sunny San Diego for his 10 days of POM Leave. For those of you who don’t know what the POM leave period is, here’s a brief definition I found on http://www.fas.org/man/dod-101/navy/docs/swos/ops/72-13.html

POM is a period prior to ship�s deployment during which the ship prepares for the deployment. There are materiel preparations, logistics planning, training goals, and personnel management actions to accomplish during this period. The Operations Officer schedules and frequently coordinates the shipwide POM effort through the Planning Board for Training (PBFT).

In laymen’s terms, the POM period is the time the ship uses to prepare for an upcoming deployment. During that time, the Sailors may be allowed to take time off to spend with their family and friends. Now, glad to know that we got the definition and explanation out of the way and we should be on the same page.

We booked our flight through Expedia and were assigned to United Airlines because that was the most economic flight we could afford for short notice/last minute trip to San Diego from Norfolk. Now, I’ve never had an issue with this airline before, but this recent trip was just a hot mess.

1. Customer service: I’m not sure who peed in the ticket agent’s cereal when we were trying to check into our flight to get our boarding passes, but dear lord, they were pretty damn rude. Since we were flying out on a Thursday afternoon, there weren’t really anyone waiting in line. When my husband and I went up to the desk we were blatantly IGNORED by both of the ticketing agents for a good 10-15 minutes. My husband was getting irritated so he went and asked one of the agents if he could help us, and the guy literally acted as if my husband asked him to refurbish the Sistine Chapel‘s ceiling.
(Side note: If you’re traveling with your military spouse on United, have him/her put the checked bags under his/her name because military personnel don’t pay for checked bags. So say you and your significant other have a bag to check, when you get to the kiosk, instead of saying you have one bag each, your significant other will say they have 2 bags for themselves. Do what you got to do to save some money.)

2. They “LOST” our plane: Who the hell loses a plane? We were stuck at our layover for 3.5 hours because they had a computer glitch, and didn’t know where our plane was. I’m still trying to figure that one out…

3. Screaming baby: Nope, it wasn’t our son surprisingly. It was a little girl, maybe around 5-6 month and she was screaming her head off the ENTIRE flight. I felt soo bad for the mother. No matter what she did, she couldn’t console her daughter. Our son was only 7 weeks and he did fabulous.
(Side note: If you’re traveling with a very small child (infant-ish), a binky/pacifier is your best friend. Make sure you carry extras with you, should they decide to spit out the pacifier onto the floor)

4. Paying for mediocre snacks: Best un made-up quote ever from a stewardess. “We have a fruit patter that has some pieces of fruit.” What the hell does that mean? And why would you charge me for a craptastick snack that sounds like I could have foraged for it myself after we payed $600+ per ticket. My husband and I could not stop laughing about that one. I kind of wanted to see this pitiful fruit platter for myself. No thanks to buying your snacks, but I will take that “complimentary” drink for the flight 😉

5. Lost luggage: They lost our bag. We eventually got it back the next night. It was a major inconvenience, but at least it wasn’t lost forever. This in’t the first time I’ve had my luggage lost by an airline. They ended up delivering our bag to his parent’s house LATE the next night.

I really thought that the craziness of the flight would have rolled over onto the rest of our trip, but everything went amazingly well, aside from the rough beginning. I’m not sure what’s going on with the airline, but you would think if they’re going to charge us for the flight, they would at least seem somewhat organized, but everything just seemed as if it were one big hot mess. Maybe United Airlines should re-think their name based on their shit-tastick performance.




2 responses

28 11 2012

Sounds pretty darn lame.
Lost your plane – like you said, how the heck do you do that?

29 11 2012
Sailor Spouse

I’m not sure how that’s even possible. That whole day was just one big WTH, haha.

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